Valrico, fl...... Kind of upset now....

I purchased a bedroom set from here a while ago and because my husband is in the military we move ALOT, well recently a Drw of one of the dresser was broken beyond repair. I visited the valrico store and discused with the sales rep about purchasing a new one. He stated that it would have to be ordered and would take at least a few weeks to come in..... It has sence been almost 5 MONTHS! I have been very patient and called monthly to check on the order..... I love my bedroom set but it just isnt nice missing a piece! My patience has worn off! ---------------------------------------- ---------------------------------------- Response to Carrisa, I spoke with the Manager of the Valrico store and he has ordered the drawer you need, actually twice. However, he has not followed through by getting me involved since the drawer has not come in. I first off would like to apologize to you, we have dropped the ball on you! Tomorrow morning I am going to run down the order and then make sure it is replaced. I will also monitor it until it is in the store ready for you to pick up. Five months is just way to long for a customer to wait . . . period! Please take down my personal email and feel free to stay in contact with me if you feel it neccessary. However, I think you will find Rob over at our Valrico store to be on his toes concerning your situation. We did not follow up with you and now we need to hustle to earn back your trust. thank you for taking the time to touching base with us here. It still might take me a bit of time to get the drawer in but I will get the drawer to you via Valrico and Mr. Rob. Please accept my deepest apologies for our mishandling of this issue, you will find the ball will not be dropped again! my email is This e-mail address is being protected from spambots. You need JavaScript enabled to view it Sincerely, Brett Blankenship Wood You Distributors