We are extremely happy about the purchases we made today. We were helped by Gordon, who was friendly, knowledgeable, and helpful. We will definitely be going back. Great customer service and great furniture.
Thanks, Gordon!
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Response to SD:
SD,
Thanks so much for the kind words. I happen to know the owner of these stores and although we can not please everyone I know how serious he takes his stores and the customers that shop in them. So thanks for taking the time to express the great experience you had in the store . . . Don't be a stranger here on the blog.
Regards,
Brett Blankenship
Wood You Distributors
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Disclaimer: Wood You Distributors values all thoughtful opinions, both positive comments and constructive criticism, each can be used to improve our company! However, think before you post, this is a public forum, your views and comments are yours. Others may disagree and challenge your thought process; this leads to a healthy dialogue and is encouraged here.
Comments may be edited for clarity, to keep out questionable matters or topics. Some comments may never be posted if off topic, uses hateful or obscene language. Wood You Dist. reserves the right to delete or edit comments, as seen fit, at any time after initial posting.
The comments and suggestions here are just that personal opinions and perceptions of which valuable insights can be gathered . . . so come often and get involved!
What topics interest you for new blog posts?
This post is really short and simple. I am curious from our dealers, web site guests and loyal customers what topics they would like to see in the near future on this blog? I have a list of topics I would like to dive into but in reality our blog, as our stores are driven by our customers. So here is your chance to have input in the future path this blog takes . . . so let us hear from you!
Don't feel pressure to come up with detailed ideas, some of the most simple concepts turn out to be the most enjoyable topics! So sit down and shoot us a response and let us cater to whatinterests you personally. Come on dealers join in and let us hear your opinions as well.
Share about your local Wood You Furniture stores.
Wed. May 20,2009
During the first post in this blog it was difficult to keep all the excited customer's focused on the new site and not praising their local Wood You stores (which is a good problem to have
). Well here is your time to shine and give your kudos to the Wood You Furniture store in your town! This section is dedicated to those that love Wood You Furniture so much they just can not keep it to themselves. Here is the place to let it all out . . . tell us all you can about your experience with Wood You Funiture.
Each story is sure to encourage your local stores and to remind the others why we are the largest real wood furniture chain in the United States. If there are other topics you are interested in you can still post and help this blog grow as time goes. Each and every story will be enjoyed by the whole Wood You Furniture family, lets hear it and thank you for your time posting here.
I try hard and leave all comments totally intact but when edited it will be acknowledged.
Brett Blankenship
Wood You Furniture
Comments (23)
23
Sunday, 27 September 2009 18:35
SD
22
Sunday, 09 August 2009 08:47
Dana
I have purchased Wood-U furniture before but I have become an internet shopper. I will not go out to buy without price shopping first. Your new web site shows no prices (I'm not sure the 'old' one did either. I assume the price of unfinished items are the same in each store. If they are not, that would be nice to know as well. A price list would make my trip justified. Thanks.
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Response to Dana:
Dana,
Pricing is not available on the main site for one specific reason. We have stores in the Bahamas and Trinidad and their price and tax structure is very different from the United States of America. So we would not be able to give a set price that would honestly cover all our prices. Also many towns have lisceensed stores in them and their price structure is set by that owner according to shipping costs etc . . . So although we are similar none of us have the exact pricing.
You can send in a price request and we will forward that request to your local store to contact you and give out the pricing. Also you can write down the stock number on the site and simply contact your local Wood You Furniture store for their local price. I hope this helps!
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Dana:
Dana,
Pricing is not available on the main site for one specific reason. We have stores in the Bahamas and Trinidad and their price and tax structure is very different from the United States of America. So we would not be able to give a set price that would honestly cover all our prices. Also many towns have lisceensed stores in them and their price structure is set by that owner according to shipping costs etc . . . So although we are similar none of us have the exact pricing.
You can send in a price request and we will forward that request to your local store to contact you and give out the pricing. Also you can write down the stock number on the site and simply contact your local Wood You Furniture store for their local price. I hope this helps!
Sincerely,
Brett Blankenship
Wood You Distributors
21
Tuesday, 21 July 2009 11:04
Tony Gorgonzola
I apologize, I should have stated that the store was in North Miami, Florida.
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Response to Mr Gorgonzola:
Mr. Gorgonzola,
wow you are right . . . it has been closed for such a short period of time that I breezed right by that one. I apologize for the inconvience I personally caused you, it definately should have been removed! On a better note we do have other stores in that area that would love a chance to earn your business. Wood You of Davie is the next closet location to you. Jason and his crew would be happy to service you and all your furniture needs. A little bit further away but so worth the trip when it comes to quality all wood furniture at affordable prices!
We hope to see you there!
Sincerely,
Brett Blankenship
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Response to Mr Gorgonzola:
Mr. Gorgonzola,
wow you are right . . . it has been closed for such a short period of time that I breezed right by that one. I apologize for the inconvience I personally caused you, it definately should have been removed! On a better note we do have other stores in that area that would love a chance to earn your business. Wood You of Davie is the next closet location to you. Jason and his crew would be happy to service you and all your furniture needs. A little bit further away but so worth the trip when it comes to quality all wood furniture at affordable prices!
We hope to see you there!
Sincerely,
Brett Blankenship
20
Monday, 20 July 2009 13:00
Tony Gorgonzola
My Family and I recently foung out about you through a friend. We found the location closest to us on your website. When we went their they were closed and a mattress store was setting up. I guess my point is that if you have a closed location they should not be listed on your site.
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Response to Mr. Gorgonzola:
Mr Gorgonzola,
Would you please specify which location you are speaking of on our main site? I went online and looked at all the locations on the site and they are all viable stores. Please share with me if you see something I do not :) Regardless thank you for taking the time to contact us, i can always use an extra set of eyes!
Thanks,
Brett Blankenship
Wood You Distributors
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Response to Mr. Gorgonzola:
Mr Gorgonzola,
Would you please specify which location you are speaking of on our main site? I went online and looked at all the locations on the site and they are all viable stores. Please share with me if you see something I do not :) Regardless thank you for taking the time to contact us, i can always use an extra set of eyes!
Thanks,
Brett Blankenship
Wood You Distributors
19
Monday, 20 July 2009 11:17
Dorie Dobbins
Hi Marshall: Do you remember me from when you were a great teacher at LMS? Anyway I am retired now and enjoying grandkids. We redid our kitchen an purchased a great corner cab from Wood U store. Now I am looking for a shelf but the store, which was in Casselberry FL is gone. Marshall is you r still there please contact me at m******@earthlink.net Thanks, Dorie Dobbins in Orlando, FL
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Response to Ms. Dobbins:
Ms Dobbins Marshal is still in the Wood you Furniture family and I will pass your email on to him without posting it here for obvious reasons. As for the Casselberry store it was closed but with the intention of moving it into a new location in the greater Orlando area. We opened a store in Altamonte Springs which was about 15 minutes form the old Casselberry store. It is located on SR436 on the opposite side of I-4 that our Casselberry store was.
They were just to close to keep both of them open so we decided on the Altamonte Springs store due to its central location and in the future will reopen a store closer to some of the new growth further out to service our customer's out around the B Line. Come visit us in Altamonte Springs, we get our customers coming in all the time that shopped with us in Casselberry.
Again I will privately pass your email on to Marshal. Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Ms. Dobbins:
Ms Dobbins Marshal is still in the Wood you Furniture family and I will pass your email on to him without posting it here for obvious reasons. As for the Casselberry store it was closed but with the intention of moving it into a new location in the greater Orlando area. We opened a store in Altamonte Springs which was about 15 minutes form the old Casselberry store. It is located on SR436 on the opposite side of I-4 that our Casselberry store was.
They were just to close to keep both of them open so we decided on the Altamonte Springs store due to its central location and in the future will reopen a store closer to some of the new growth further out to service our customer's out around the B Line. Come visit us in Altamonte Springs, we get our customers coming in all the time that shopped with us in Casselberry.
Again I will privately pass your email on to Marshal. Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Distributors
18
Monday, 20 July 2009 09:44
Ron
I was visiting your site and saw an opportunity to share my view. Just wanted to let your company know that I am from New Jersey and have recently moved down into Florida.
My cousin told me about your company and I visited your store this weekend in Miami. Just wanted to let you kow what a neat store you have. I will be coming back her soon to furbish my new condo. You have a new customer!
My cousin told me about your company and I visited your store this weekend in Miami. Just wanted to let you kow what a neat store you have. I will be coming back her soon to furbish my new condo. You have a new customer!
17
Sunday, 19 July 2009 13:51
Jessica
After finishing the aspen bed we purchased, we realized that it did not come with hardware for assembly. When picking up the bed, we also got a box with center supports, but there is nothing to attach the headboard and footboard to the rails. Was that something that should have come with the bed or is it something we need to purchase separately? Thank you in advance for the clarification.
As an additional comment, we are quite happy with our experience at the Cutler Bay Wood You and the quality of our furniture.
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Response to Jessica:
Jessica,
Thank you for your kind reference of the Wood You Cutler bay store, it never gets old hearing it! As for your bed I am going ot have to ask you to contact that store for further clarification. There are many ways to buy a footboard and headboard and without knowing the specifics of the item it is all but impossible to give you an educated answer.
However, i think you will find the staff to be ready and willing to assist you in any manner neccessary to recify the situation! Have a wonderful Sunday, sorry I could not be more specific.
Sincerely,
Brett Blankenship
Wood You Distributors
As an additional comment, we are quite happy with our experience at the Cutler Bay Wood You and the quality of our furniture.
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Response to Jessica:
Jessica,
Thank you for your kind reference of the Wood You Cutler bay store, it never gets old hearing it! As for your bed I am going ot have to ask you to contact that store for further clarification. There are many ways to buy a footboard and headboard and without knowing the specifics of the item it is all but impossible to give you an educated answer.
However, i think you will find the staff to be ready and willing to assist you in any manner neccessary to recify the situation! Have a wonderful Sunday, sorry I could not be more specific.
Sincerely,
Brett Blankenship
Wood You Distributors
16
Monday, 13 July 2009 19:51
Brett Blankenship
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Response to Lisa
Lisa,
First off thank you for your years of loyalty. The largest maufacturer of aspen products is a company named Khoury. Check with your local Wood You Furniture store and see if they carry that line. If they do they will have an instore catalog with all the available products from them, with in reason.
I say that because manufacturers do add and drop products frequently and at times it can be a chore in and of itself to keep up with the flow of that manufacturer. With that being said the majority of the Khoury line is on this website and there will be in store catalogs to view the products available as well.
If you just can not seem to get anywhere please email me at bbwoodyou@bellsouth.net and I will do all I can to assist. Sorry it took a few days to get your post up we had a glitch in our blog on the administration side.
Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Lisa
Lisa,
First off thank you for your years of loyalty. The largest maufacturer of aspen products is a company named Khoury. Check with your local Wood You Furniture store and see if they carry that line. If they do they will have an instore catalog with all the available products from them, with in reason.
I say that because manufacturers do add and drop products frequently and at times it can be a chore in and of itself to keep up with the flow of that manufacturer. With that being said the majority of the Khoury line is on this website and there will be in store catalogs to view the products available as well.
If you just can not seem to get anywhere please email me at bbwoodyou@bellsouth.net and I will do all I can to assist. Sorry it took a few days to get your post up we had a glitch in our blog on the administration side.
Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Distributors
15
Monday, 13 July 2009 17:24
T Gapinski
Testing
14
Sunday, 12 July 2009 10:32
Stephanie
Dear Mr.Blankenship,
I have been in the store in Ocala, Fl. and they no longer carry the Aspen set. I need at least one more piece to finish my guest room set. K004100U the Aspen Bi-Level or the Aspen Highboy K000600U. When I looked on your new site (which is very nice) Thank you, they did not show up as a dealer ? I was told at the store that their sister store in Gainesville,Fl. could still order this but only when a full truck would be coming from up North, Mi. Is there any other store in the region/central Fl. that I could just go into and pick it up.
Thank you for the great new site and the attention to your business. That seems to be a lost art in this day and age.
Sincerely,
Stephanie G.
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Response to Stephanie
Stephanie,
Thank you so much for contacting us. Also your kind words about our new site, which we love too, really get me excited. I love when there are those out there that recognize the efforts we put forth to earn your business. You are important to us!!
Yes we can get you the Aspen pieces you speak of. I have already notified our Manager at our Altamonte Springs store, Rob Lebu and he is expecting an email from you. Or if you prefer you can call him at the store. The number to the store can be found by selecting "Store Locator" at the top menu bar and in there you will find the number to the store. Either way contact him and give him the stock numbers you gave me and let us start the process and get you what you want. Thank you for the opportunity to earn your business and you taking the time to contact us.
Wood You of Altamonte Springs email is: woodyou15@yahoo.com
contact person: Rob Lebu
Sincerely,
Brett Blankenship
Wood You Distributors
I have been in the store in Ocala, Fl. and they no longer carry the Aspen set. I need at least one more piece to finish my guest room set. K004100U the Aspen Bi-Level or the Aspen Highboy K000600U. When I looked on your new site (which is very nice) Thank you, they did not show up as a dealer ? I was told at the store that their sister store in Gainesville,Fl. could still order this but only when a full truck would be coming from up North, Mi. Is there any other store in the region/central Fl. that I could just go into and pick it up.
Thank you for the great new site and the attention to your business. That seems to be a lost art in this day and age.
Sincerely,
Stephanie G.
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Response to Stephanie
Stephanie,
Thank you so much for contacting us. Also your kind words about our new site, which we love too, really get me excited. I love when there are those out there that recognize the efforts we put forth to earn your business. You are important to us!!
Yes we can get you the Aspen pieces you speak of. I have already notified our Manager at our Altamonte Springs store, Rob Lebu and he is expecting an email from you. Or if you prefer you can call him at the store. The number to the store can be found by selecting "Store Locator" at the top menu bar and in there you will find the number to the store. Either way contact him and give him the stock numbers you gave me and let us start the process and get you what you want. Thank you for the opportunity to earn your business and you taking the time to contact us.
Wood You of Altamonte Springs email is: woodyou15@yahoo.com
contact person: Rob Lebu
Sincerely,
Brett Blankenship
Wood You Distributors
13
Thursday, 09 July 2009 15:02
Lisa
I have been a previous customer of Wood You for many years (15+) now. Having many of your pieces already in my home, I am looking to add to them. Since the stores carry different products than those shown on the website, I was wondering if the website truly contained every item available for purchase or if there would be a catalog in store that would have more selections. I am in need of 2 bedside/accent tables in the aspen wood but finding it difficult to locate the aspen pieces at my nearest store. I have no problem driving to another location but want to be certain they have the pieces I want. Will you please advise if there is an in-store catalog where I may search for the pieces I want. Or, is what shown on the website all that is offered at all Wood You stores? Please reply ASAP as I am hoping to make a purchase very, very soon.
Thank you!
Thank you!
12
Wednesday, 24 June 2009 15:21
Steven
My wife and I spent sometime on your website prior to going to your store. We had a good idea of the items we were interested in (which i later found out was Khoury) and were very disappointed to find out that our local store does not carry what we wanted.
They knew the items we apoke of but did not even offer to bring them in for us. Also their attitude towards us seemed a bit short. Why show something on your site that is not available at your stores? You lost a sale from us.
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Response to Steven:
Steven,
Sorry to hear about your experience with your local store. Each store owner chooses what they wish to carry and there are a few who no longer carry the Khoury line. It is available in the majority of our stores and has been a great product for us for over 20 years. Since the majority of Wood You stores carry the line we display it on the main site to best service our customer.
If you email me at bbwoodyou@bellsouth.net and let me know what items you were interested in I will see what I can do to help you get them. Thank you for the opportunity to earn your business. I apologize for the way you perceived your visit, lets see if we can turn that around by getting you what you want.
Sincerely,
Brett Blankenship
Wood You Furniture
They knew the items we apoke of but did not even offer to bring them in for us. Also their attitude towards us seemed a bit short. Why show something on your site that is not available at your stores? You lost a sale from us.
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Response to Steven:
Steven,
Sorry to hear about your experience with your local store. Each store owner chooses what they wish to carry and there are a few who no longer carry the Khoury line. It is available in the majority of our stores and has been a great product for us for over 20 years. Since the majority of Wood You stores carry the line we display it on the main site to best service our customer.
If you email me at bbwoodyou@bellsouth.net and let me know what items you were interested in I will see what I can do to help you get them. Thank you for the opportunity to earn your business. I apologize for the way you perceived your visit, lets see if we can turn that around by getting you what you want.
Sincerely,
Brett Blankenship
Wood You Furniture
11
Monday, 22 June 2009 11:22
Brett Blankenship
Response to Steve,
Please email me at bbwoodyou@bellsouth.net your issue is a bit off topic for this blog however,I would appreciate your time in further discussing this issue. Thanks for taking the time to contact us, I look forward to our conversation.
Sincerely,
Brett Blankenship
Wood You Furniture
Please email me at bbwoodyou@bellsouth.net your issue is a bit off topic for this blog however,I would appreciate your time in further discussing this issue. Thanks for taking the time to contact us, I look forward to our conversation.
Sincerely,
Brett Blankenship
Wood You Furniture
10
Tuesday, 16 June 2009 07:58
Ginger H. Valrico, FL
My family enjoys our local Wood you store. I came on the site to look for some items and was surprised to see such a nice site, well done.
Since I was here I thought I would take the time to let you know how much we enjoy shopping at the Wood You in Brandon (for years!) My house is full of your furniture and I see no reason to change that pattern :)
Thank you for continuing to offer great furniture at fair pricing.
Since I was here I thought I would take the time to let you know how much we enjoy shopping at the Wood You in Brandon (for years!) My house is full of your furniture and I see no reason to change that pattern :)
Thank you for continuing to offer great furniture at fair pricing.
9
Tuesday, 16 June 2009 07:49
Ginger H. Valrico, FL
My family enjoys our local Wood you store. I came on the site to look for some items and was surprised to see such a nice site, well done.
Since I was here I thought I would take the time to let you know how much we enjoy shopping at the Wood You in Brandon (for years!) My house is full of your furniture and I see no reason to change that pattern :)
Thank you for continuing to offer great furniture at fair pricing.
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Response to Ginger:
Ginger,
WOW, thank you for all the kind words! That store has a special place in my heart since I cut my teeth, years ago, in regional management there. It has grown, over the years, to be a great store for the Brandon / Tampa area. The clientel at this store,such as yourself, is such a loyal bunch. Your business and comments are so appreciated. We look forward to continue earning you and your friends business for years to come. Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Furniture
Since I was here I thought I would take the time to let you know how much we enjoy shopping at the Wood You in Brandon (for years!) My house is full of your furniture and I see no reason to change that pattern :)
Thank you for continuing to offer great furniture at fair pricing.
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Response to Ginger:
Ginger,
WOW, thank you for all the kind words! That store has a special place in my heart since I cut my teeth, years ago, in regional management there. It has grown, over the years, to be a great store for the Brandon / Tampa area. The clientel at this store,such as yourself, is such a loyal bunch. Your business and comments are so appreciated. We look forward to continue earning you and your friends business for years to come. Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Furniture
8
Friday, 12 June 2009 15:08
Michelle G.
I bought a load of bedroom furniture last week and just wanted to leave a note saying what a great product Wood You offers. The store is a lot of fun and family freindly. I will definately be back and recommend this store to all my friends and family!
7
Wednesday, 03 June 2009 09:08
Dawn
We have the mission dining room table and chairs. A white wash finish was applied to it. It has been in storage for about 4 years. Now we notice that areas of the wood have darkened where the white wash finish was not applied. I'm wondering how we can "touch up" those areas without refinishing the entire set. Can we sand those areas and apply a white wash finish to just those areas? Will it blend in? What product should we use? Also, the top has some damage from moving and will need to be sanded down. Do we need to completely sand it down? Can you advise what product to use to seal the finish and give it the shine? Thanks very much.
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Response to Dawn:
Dawn,
There are many questions I have before I give you a direct answer. Please email me at bbwoodyou@bellsouth.net and we can continue this discussion. There is always a way to improve it and I will do my best to assist.
Sincerely.
Brett Blankenship
Wood You Furniture
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Response to Dawn:
Dawn,
There are many questions I have before I give you a direct answer. Please email me at bbwoodyou@bellsouth.net and we can continue this discussion. There is always a way to improve it and I will do my best to assist.
Sincerely.
Brett Blankenship
Wood You Furniture
6
Monday, 01 June 2009 08:11
Donna M.
Hi. The local Wood You near me is a really neat store for my family to shop. They seem to always have something new in there when I stop by. My sister and I are addicted to your store.
I think every room in my house has at least one item from Wood you, most have more :) I came by Saturday and you could tell I was not the only one who likes what you do, it was packed! Good companies always do well. Thanks for the opportunity to say thanks you guys deserve it . . . I'm hooked!
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Response to Donna:
Donna,
Well it is not often I am left without many words but your passion for Wood You Furniture pretty much says it all. We are not perfect but the staff at that store work really hard to energize their store and customers with a fun atmosphere and great values. Thank you for your encouraging words, I know Rob and the gang at the Altamonte Springs store will greatly appreciate your kudo's!
Sincerely,
Brett Blankenship
Wood You Furniture
I think every room in my house has at least one item from Wood you, most have more :) I came by Saturday and you could tell I was not the only one who likes what you do, it was packed! Good companies always do well. Thanks for the opportunity to say thanks you guys deserve it . . . I'm hooked!
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Response to Donna:
Donna,
Well it is not often I am left without many words but your passion for Wood You Furniture pretty much says it all. We are not perfect but the staff at that store work really hard to energize their store and customers with a fun atmosphere and great values. Thank you for your encouraging words, I know Rob and the gang at the Altamonte Springs store will greatly appreciate your kudo's!
Sincerely,
Brett Blankenship
Wood You Furniture
5
Thursday, 28 May 2009 21:20
David Jones
I stopped by your Opelika store the other day and was impressed by your wonderful selection of furniture and your friendly and helpful staff. I will return for my future furniture needs.
4
Tuesday, 26 May 2009 22:54
Samantha K.
My mother and I really enjoy visiting our local Wood You Furniture in Anderson. We spend a lot of time in the store just dreaming and planning! Whoever works the store always is close to help but allows us to enjoy our time together . . . Great store!
3
Monday, 25 May 2009 12:20
Nick R.
Just dropping a note letting you know how my wife and I enjoy our shopping at the local Wood You Furniture near us. The lady we deal with is always so pleasant and seems to truly care about my wife's desires. Nice feeling, good furniture and fair pricing. We will be back!
2
Saturday, 23 May 2009 13:08
Glenn Walde
My wife purchased a wood table . . . this year for our kitchen . . . and decided not to get one at this time. I went to the store here in West Melbourne . . . for a refund and was told it would take 2 to 3 weeks. It is now May 24, and we are still waiting. I was told everything had to come from the HOME Office. I would appreciate any and all help. Thank You
(comments edited)
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Response to Mr. Walde:
Mr. Walde,
I am not real sure what has happened up till now, the store should have gotten me involved. Nevertheless, when the office opens up Tuesday morning you will be my first issue I research. I do apologize for the confusion but promise to stay with this issue and follow it through to the end. Thank you for the opportunity and I appreciate you taking time out of your day to contact us.
Sincerely,
Brett Blankenship
Wood You Furniture
(comments edited)
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Response to Mr. Walde:
Mr. Walde,
I am not real sure what has happened up till now, the store should have gotten me involved. Nevertheless, when the office opens up Tuesday morning you will be my first issue I research. I do apologize for the confusion but promise to stay with this issue and follow it through to the end. Thank you for the opportunity and I appreciate you taking time out of your day to contact us.
Sincerely,
Brett Blankenship
Wood You Furniture
1
Wednesday, 20 May 2009 17:36
Daniel Holman
I just came on your site to look at a few items with my wife. I have not been on in sometime and was pleasently surprised at your site and now a blog. Really looks nice!
I shop at the Clearwater Wood You and have always been treated very nicely. My wife is over my shoulder saying she always feels comfortable shopping there and gains good information from your staff everytime she visits.
You have some good employee's who care about us, that makes it easier to buy from Wood You Furniture. Good real wood products, nice store and good employees! I rate your company as a whole and my local Wood You very highly, keep up the good work!
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Response to Mr. Holman
Thank you sir for your input of your local store. Patrick, the supervisor of that store, will love hearing about your experience. He's such an enthusiastic guy anyways, your comments will likely keep him floating for sometime. Patrick and his staff stay focused on our customers having a fun and unique experience . . . I'll let him know one of his regulars posted here.
Sincerely,
Brett Blankenship
Wood You Furniture
I shop at the Clearwater Wood You and have always been treated very nicely. My wife is over my shoulder saying she always feels comfortable shopping there and gains good information from your staff everytime she visits.
You have some good employee's who care about us, that makes it easier to buy from Wood You Furniture. Good real wood products, nice store and good employees! I rate your company as a whole and my local Wood You very highly, keep up the good work!
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Response to Mr. Holman
Thank you sir for your input of your local store. Patrick, the supervisor of that store, will love hearing about your experience. He's such an enthusiastic guy anyways, your comments will likely keep him floating for sometime. Patrick and his staff stay focused on our customers having a fun and unique experience . . . I'll let him know one of his regulars posted here.
Sincerely,
Brett Blankenship
Wood You Furniture
Add your comment
What do you think of our new website?
Thursday, 09 April 2009 21:40
Wood You is always looking for ways to improve and we felt it was time to offer a more interactive presence on the web. There are many more adjustments we are looking forward to bringing on this site and beyond. So whether you are a first time visitor, a frequent visitor or an employee or dealer in this company give us your thoughts on the new site!
Submit your comments and let us know what your impressions are of the site. We reserve the right to edit comments, to remain on topic. If a comment is totally off subject we may save it for future discussions. Thanks so much and we look forward to getting to know you here in the blog and in our stores across the Southeast . . . We would also love to know what state and or city you are from when you post.
Comments (34)
34
Sunday, 06 September 2009 06:54
Dick Kahrs
I was on http://www.woodyou.com/office/computer-desks
I clicked on:
Pine Promo Computer Desk
Item: WTCOF34U
Size: 44w x 20d x 33h
In the status bar, I got the "errors found" exclamation point sign. Here's the error message:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET
CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sun, 6 Sep 2009 11:46:09 UTC
Message: HTML Parsing Error: Unable to modify the parent container element before the child element
is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: http://www.woodyou.com/office/computer-desks/563-pine-promo-computer-desk
I tried clicking on other desks and got the same error.
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Response to Mr. Kahrs:
Mr. Kahrs,
I will look further into this but I went to the item you mentioned and clicked on the item . . . the image and details come up fine for me, on my computer. I will do some more research and look into this by trying the item on a couple different computers but from my computer it is working fine. Sorry for the frustration on your part but thanks so much for your input.
Sincerely,
Brett Blankenship
Wood You Distributors
I clicked on:
Pine Promo Computer Desk
Item: WTCOF34U
Size: 44w x 20d x 33h
In the status bar, I got the "errors found" exclamation point sign. Here's the error message:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET
CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sun, 6 Sep 2009 11:46:09 UTC
Message: HTML Parsing Error: Unable to modify the parent container element before the child element
is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: http://www.woodyou.com/office/computer-desks/563-pine-promo-computer-desk
I tried clicking on other desks and got the same error.
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Response to Mr. Kahrs:
Mr. Kahrs,
I will look further into this but I went to the item you mentioned and clicked on the item . . . the image and details come up fine for me, on my computer. I will do some more research and look into this by trying the item on a couple different computers but from my computer it is working fine. Sorry for the frustration on your part but thanks so much for your input.
Sincerely,
Brett Blankenship
Wood You Distributors
33
Wednesday, 26 August 2009 22:38
Brett B.
M Kraushaar,
Please email me at bbwoodyou@bellsouth.net. I would love to discuss this matter in a more efficient manner than the blog allows.
Please email me at bbwoodyou@bellsouth.net. I would love to discuss this matter in a more efficient manner than the blog allows.
32
Tuesday, 25 August 2009 09:20
Travis
As I have kept an eye on the previous poll, the number one reason our customers did not purchase from Wood You was for a fear of staining their items. This is totally understandable, as I myself was skeptical about the first item I ever stained. The No Fault Finish Guarantee that Rob in Florida explained is accentually free insurance on your results. The products we now carry are so user friendly, it allows us, with confidence, to offer you this guarantee.
Also, for our customers who just don't have the space or time to stain their item(s), several of our locations, including mine, now offer "Custom Finishing" in numerous paint & stain colors. So, fear no more! Let us show you just how easy the staining process really is, or let us have it custom finished for you. Thank you for your votes. This will only help us serve you as customers better & better.
Travis
Wood You of Columbus, GA
www.woodyoucolumbus.com
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Response to Travis:
Travis,
Well said and kudos to you for the idea to create this particular poll. Just an FYI this poll's result and all future ones will be kept on the dealers page for future reference. I will put this poll back up in a month or two to collect more amswers from our guests.
Brett Blankenship
Wood You Distributors
Also, for our customers who just don't have the space or time to stain their item(s), several of our locations, including mine, now offer "Custom Finishing" in numerous paint & stain colors. So, fear no more! Let us show you just how easy the staining process really is, or let us have it custom finished for you. Thank you for your votes. This will only help us serve you as customers better & better.
Travis
Wood You of Columbus, GA
www.woodyoucolumbus.com
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Response to Travis:
Travis,
Well said and kudos to you for the idea to create this particular poll. Just an FYI this poll's result and all future ones will be kept on the dealers page for future reference. I will put this poll back up in a month or two to collect more amswers from our guests.
Brett Blankenship
Wood You Distributors
31
Thursday, 20 August 2009 11:11
Dick Kahrs
You have some serious errors on the website. When you drill down, e.g. from bedroom to armoire to a particular item, you end up with a blank page, i.e. no item. The error message is below. I'm using IE 8.0.
Also, I was still hoping to see the interior of the armoires or at least a brief description. I found only one that said 'a bar and two shelves'. Even at the local store, the catalogs provide no better information. Very disappointing.
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Thu, 20 Aug 2009 16:03:25 UTC
Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: http://www.woodyou.com/bedroom/armoires/5-pine-armoire
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Response to Mr. Kahrs
Mr. Kahrs,
I am able to drill down fine on that page and every other page I have checked. Would you mind checking yours again and seeing if the error message comes up again? I can not seem to find an error message anywhere on our site.
Other blog followers are any of you coming across errors like Mr. Kahr is speaking of? I would appreciate an email or blog post if you are. As of now I can not find any . . .
Thanks,
Brett Blankenship
Wood You Distributors
Also, I was still hoping to see the interior of the armoires or at least a brief description. I found only one that said 'a bar and two shelves'. Even at the local store, the catalogs provide no better information. Very disappointing.
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Thu, 20 Aug 2009 16:03:25 UTC
Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: http://www.woodyou.com/bedroom/armoires/5-pine-armoire
--------------------------------------
--------------------------------------
Response to Mr. Kahrs
Mr. Kahrs,
I am able to drill down fine on that page and every other page I have checked. Would you mind checking yours again and seeing if the error message comes up again? I can not seem to find an error message anywhere on our site.
Other blog followers are any of you coming across errors like Mr. Kahr is speaking of? I would appreciate an email or blog post if you are. As of now I can not find any . . .
Thanks,
Brett Blankenship
Wood You Distributors
30
Monday, 17 August 2009 11:28
Stephanie G, in Ocala, Fl.
Dear Mr.Blankenship,
I wanted to let you know how help I have received from you and your stores. A posted a question to you on a piece that I could not get from my local store, and you answered my e-mail. I called the Altamonte Springs store and spoke to Rob Lebo and he called many stores in Fl. and called me back to tell me where the piece was and when he could get it to me, it was not in any of the Orlando stores so he gave me the Clearwater store number and I called Patrick Hemming, he didn't have one in stock but a truck would be coming down with one on it in a few weeks. Rob called me again on Tuesday to say the truck was early and Clearwater had on. I called Patrick and he pulled it aside for us. We are so very delighted to have this last piece for our quest/sewing room. All your staff were so very helpful in locating and calling us back. The piece was ready and waiting for us this last Saturday in Clearwater,as promised. All we can say is WOW...Thank you for having all the right people working for you. Wood You is a delightful place to shop and I will bring many more customers to you.Thank you to Rob and Patrick for being true to their word and to you Mr.Blankenship for operating a wonderful business and asking your employees to always do the right thing. " Take care of your customers and they will take care of you"
Sincerely Stephanie G.
I wanted to let you know how help I have received from you and your stores. A posted a question to you on a piece that I could not get from my local store, and you answered my e-mail. I called the Altamonte Springs store and spoke to Rob Lebo and he called many stores in Fl. and called me back to tell me where the piece was and when he could get it to me, it was not in any of the Orlando stores so he gave me the Clearwater store number and I called Patrick Hemming, he didn't have one in stock but a truck would be coming down with one on it in a few weeks. Rob called me again on Tuesday to say the truck was early and Clearwater had on. I called Patrick and he pulled it aside for us. We are so very delighted to have this last piece for our quest/sewing room. All your staff were so very helpful in locating and calling us back. The piece was ready and waiting for us this last Saturday in Clearwater,as promised. All we can say is WOW...Thank you for having all the right people working for you. Wood You is a delightful place to shop and I will bring many more customers to you.Thank you to Rob and Patrick for being true to their word and to you Mr.Blankenship for operating a wonderful business and asking your employees to always do the right thing. " Take care of your customers and they will take care of you"
Sincerely Stephanie G.
29
Sunday, 19 July 2009 02:40
mukesh
Collections is very nice . . . thanks and best regards!
Leela Export House
Mukesh
Leela Export House
Mukesh
28
Tuesday, 14 July 2009 13:49
Stephanie
During the week before the 4th of July Holiday I decided to go shopping for a few new pieces of furniture for my son's bedroom. When I entered the parking lot, the 'Yes we are Open' was up. I retrieved two young children from my vehicle and walked to the door. The door was locked and signs were posted about your upcoming sale. I was pissed. I had to put two kids back into car seats. When I returned to the store a week later, the men in the store told me that it was intentional. If the closed sign was posted, I still would have gotten out of the vehicle to read the sign to determine when the store would have re-opened. But the children would have stayed in the car seat. Orange Park, Florida
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Response to Stephanie:
Stephanie,
I want to apologize for the way in which you were put out by our store closing for the week. I too have small children and know the time it takes to get them in amd out of the car. The open signs were used in the past intentionally, I have never been a fan of that mentality. They were not instructed to do that this vacation but where I failed was being specific with NOT to do that, so those that have been with the company for years just followed prior protocol. Ultimately it is my fault and I thank you for taking the time to express your frustration here. In the future I will be more specific with my employees and I think you will find this does not reoccur.
Have a wonderful week and take good care of those youngins :)
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Stephanie:
Stephanie,
I want to apologize for the way in which you were put out by our store closing for the week. I too have small children and know the time it takes to get them in amd out of the car. The open signs were used in the past intentionally, I have never been a fan of that mentality. They were not instructed to do that this vacation but where I failed was being specific with NOT to do that, so those that have been with the company for years just followed prior protocol. Ultimately it is my fault and I thank you for taking the time to express your frustration here. In the future I will be more specific with my employees and I think you will find this does not reoccur.
Have a wonderful week and take good care of those youngins :)
Sincerely,
Brett Blankenship
Wood You Distributors
27
Sunday, 12 July 2009 21:20
Carissa
I purchased a bedroom set from here a while ago and because my husband is in the military we move ALOT, well recently a Drw of one of the dresser was broken beyond repair. I visited the valrico store and discused with the sales rep about purchasing a new one. He stated that it would have to be ordered and would take at least a few weeks to come in..... It has sence been almost 5 MONTHS! I have been very patient and called monthly to check on the order..... I love my bedroom set but it just isnt nice missing a piece! My patience has worn off!
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Response to Carrisa,
I spoke with the Manager of the Valrico store and he has ordered the drawer you need, actually twice. However, he has not followed through by getting me involved since the drawer has not come in. I first off would like to apologize to you, we have dropped the ball on you!
Tomorrow morning I am going to run down the order and then make sure it is replaced. I will also monitor it until it is in the store ready for you to pick up. Five months is just way to long for a customer to wait . . . period! Please take down my personal email and feel free to stay in contact with me if you feel it neccessary. However, I think you will find Rob over at our Valrico store to be on his toes concerning your situation. We did not follow up with you and now we need to hustle to earn back your trust. thank you for taking the time to touching base with us here.
It still might take me a bit of time to get the drawer in but I will get the drawer to you via Valrico and Mr. Rob. Please accept my deepest apologies for our mishandling of this issue, you will find the ball will not be dropped again!
my email is bbwoodyou@bellsouth.net
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Carrisa,
I spoke with the Manager of the Valrico store and he has ordered the drawer you need, actually twice. However, he has not followed through by getting me involved since the drawer has not come in. I first off would like to apologize to you, we have dropped the ball on you!
Tomorrow morning I am going to run down the order and then make sure it is replaced. I will also monitor it until it is in the store ready for you to pick up. Five months is just way to long for a customer to wait . . . period! Please take down my personal email and feel free to stay in contact with me if you feel it neccessary. However, I think you will find Rob over at our Valrico store to be on his toes concerning your situation. We did not follow up with you and now we need to hustle to earn back your trust. thank you for taking the time to touching base with us here.
It still might take me a bit of time to get the drawer in but I will get the drawer to you via Valrico and Mr. Rob. Please accept my deepest apologies for our mishandling of this issue, you will find the ball will not be dropped again!
my email is bbwoodyou@bellsouth.net
Sincerely,
Brett Blankenship
Wood You Distributors
26
Saturday, 30 May 2009 06:44
Billy
How about adding a customer's gallery section. People could post pictures of their Wood You furniture in their home settings. It could give others finishing and decorating ideas.
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Response to Billy:
Billy,
Great idea! I will look into putting a page like that up. Thanks for the great idea!
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Billy:
Billy,
Great idea! I will look into putting a page like that up. Thanks for the great idea!
Sincerely,
Brett Blankenship
Wood You Furniture
25
Tuesday, 19 May 2009 20:30
Lauri Degen
Great store on Blanding Blvd. The employees were friendly,knowledgable, and very informative.The store clean, laid out nicely, great variety of product,Cant wait to return...that is after I finish up alot of staining and top-coating my dining room table and chairs.
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Response to Ms Degen:
Ms Degen,
I can not express how much we enjoy hearing such kind words. We work hard to give our customer's an enjoyable and unique experience. Thank you for taking the time to come on our site and share your experience with us. I know the employees at the Blanding location will take great pride in reading this! Make sure and bring in some pictures of your finished products after you are done.
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Ms Degen:
Ms Degen,
I can not express how much we enjoy hearing such kind words. We work hard to give our customer's an enjoyable and unique experience. Thank you for taking the time to come on our site and share your experience with us. I know the employees at the Blanding location will take great pride in reading this! Make sure and bring in some pictures of your finished products after you are done.
Sincerely,
Brett Blankenship
Wood You Furniture
24
Sunday, 17 May 2009 07:31
Darci
My experiences with Wood You has always been good ones, the staff makes my shopping experiences pleasant and FUN!!!
(comments edited)
(comments edited)
23
Saturday, 16 May 2009 15:46
Craig
I regularly shop at the store in Brandon Florida (suburb of Tampa) and have bought a few pieces from there. The store is wonderful and the sales people are very friendly and never pushy.
The last piece I bought has been in the garage waiting to be finished but one thing led to another and a long time has passed before I could get to it. Of course I have lost the finishing instructions and my memory has become hazy on the finer details of what to do when as far as using 100 grit sand paper or 120 grit initially to prepare the wood for staining and when to use the fine sanding (pre or post first coat of varnish and/or inbetween coats).
I came to the site looking for those finishing instructions as well as perhaps some helpful tips to finish the piece and make it looks its best but was somewhat disappointed when I didn't see them here.
A friendly suggestion would be to add those instructions under the resources section for those who would like to reference them or need them for the first time if they lost the initial steps given by the sales people.... :)
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Response to Craig:
Craig,
Great point be looking for our finishing instruction on the site in the near future. Thank you for the idea. However, You need them now . . . why not email me at bbwoodyou@bellsouth.net and if you have a fax machine we can fax it to you or if not I can email you our intructions. Thank you for your patronage at our Brandon store, we appreciate your business! As always please tell your friends and family about our real wood furniture.
Sincerely,
Brett Blankenship
Wood You Furniture
The last piece I bought has been in the garage waiting to be finished but one thing led to another and a long time has passed before I could get to it. Of course I have lost the finishing instructions and my memory has become hazy on the finer details of what to do when as far as using 100 grit sand paper or 120 grit initially to prepare the wood for staining and when to use the fine sanding (pre or post first coat of varnish and/or inbetween coats).
I came to the site looking for those finishing instructions as well as perhaps some helpful tips to finish the piece and make it looks its best but was somewhat disappointed when I didn't see them here.
A friendly suggestion would be to add those instructions under the resources section for those who would like to reference them or need them for the first time if they lost the initial steps given by the sales people.... :)
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Response to Craig:
Craig,
Great point be looking for our finishing instruction on the site in the near future. Thank you for the idea. However, You need them now . . . why not email me at bbwoodyou@bellsouth.net and if you have a fax machine we can fax it to you or if not I can email you our intructions. Thank you for your patronage at our Brandon store, we appreciate your business! As always please tell your friends and family about our real wood furniture.
Sincerely,
Brett Blankenship
Wood You Furniture
22
Friday, 15 May 2009 17:45
Darlene
I live outside of Anderson, SC and have always enjoyed visiting the Wood You here. The website represents the company well. some of the pictures need touching up but overall it is a nice website.
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Response to Darlene:
Darlene,
That is good to hear. All of us in Wood You work hard to maintain a fun atmosphere in our stores. As for the pictures on the site I totally agree. We are in the process of cleaning them up and adding new ones from the manufacturers. I hope next time you come back to our site you will be able to see the difference. Thank you for taking the time to comment and especially to shop with us. The loyalty of our customers is so very much appreciated!
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Darlene:
Darlene,
That is good to hear. All of us in Wood You work hard to maintain a fun atmosphere in our stores. As for the pictures on the site I totally agree. We are in the process of cleaning them up and adding new ones from the manufacturers. I hope next time you come back to our site you will be able to see the difference. Thank you for taking the time to comment and especially to shop with us. The loyalty of our customers is so very much appreciated!
Sincerely,
Brett Blankenship
Wood You Furniture
21
Friday, 15 May 2009 16:37
Phillip
Just wanted to say the site is nice. I enjoyed visiting and got some good ideas for what I was looking for.
20
Friday, 15 May 2009 14:20
Dick Kahrs
I've been looking at armoires. It sure would be helpful to have photos of the interior of armoires along with the exterior ones.
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Response to Mr. Kahrs
Mr. Kahrs,
Thanks for taking the time to post your comments. I will have to look into that, unfortunately the manufacturers do not take those pictures so it would be something Wood You would need to do. I see where that would benefit you as a customer and will keep that in mind as we develop our new site.
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Mr. Kahrs
Mr. Kahrs,
Thanks for taking the time to post your comments. I will have to look into that, unfortunately the manufacturers do not take those pictures so it would be something Wood You would need to do. I see where that would benefit you as a customer and will keep that in mind as we develop our new site.
Sincerely,
Brett Blankenship
Wood You Furniture
19
Wednesday, 13 May 2009 12:33
Brett Blankenship
Amy,
Thank you for letting me know about the issue with the site skipping pages. It is now corrected. Your extra effort is much appreciated!
Regards,
Brett Blankenship
Wood You Furniture
Thank you for letting me know about the issue with the site skipping pages. It is now corrected. Your extra effort is much appreciated!
Regards,
Brett Blankenship
Wood You Furniture
18
Wednesday, 13 May 2009 11:10
Mark D.
I was saddened to see that the store in Casselberry closed down. I have found the Altamonte Springs store, which made my wife very happy . . . (edited) . . . I look forward to filling my new home with more of your products. Keep up the good work and thank you!!
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Response to Mark,
Mark
Yea the Casselberry store was the first store in Orlando for us. It was tough closing that store. However, chin up, we did not intend to close it forever, just to reposition it for future growth. You will see another store come back in that market just closer to the newer growth. Thanks for looking around for the next closest store we work hard to make the drive worth it!
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Mark,
Mark
Yea the Casselberry store was the first store in Orlando for us. It was tough closing that store. However, chin up, we did not intend to close it forever, just to reposition it for future growth. You will see another store come back in that market just closer to the newer growth. Thanks for looking around for the next closest store we work hard to make the drive worth it!
Sincerely,
Brett Blankenship
Wood You Furniture
17
Wednesday, 13 May 2009 10:55
ED
I LIKE THE PEOPLE AT THE MIAMI STORE IN CUTLER BAY. THEY ARE SO NICE AND HELPFUL. I WOULD LIKE TO THANK THEM FOR ALL THERE HELP.
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Response to Ed:
Ed,
I am sure they will enjoy hearing that. With all the kudos going around, which none of us in Wood You take lightly, I think I know what the next topic is going to be here on the blog:)
regards,
Brett Blankenship
Wood You Furniture
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Response to Ed:
Ed,
I am sure they will enjoy hearing that. With all the kudos going around, which none of us in Wood You take lightly, I think I know what the next topic is going to be here on the blog:)
regards,
Brett Blankenship
Wood You Furniture
16
Wednesday, 13 May 2009 07:53
Adrianne
I have visited your website before and really like the changes. Some of the pictures are different sizes, I would change that :)
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Response to Adrianne:
Adrianne,
Thank you for your view. We are still in the process of adjusting the sizes of the pictures. The ones you see that are larger are a test set to see what size works best.
For me the larger size fits the website better. So bear with us over the next couple of weeks and we will get all the sizes corrected and the site tightened up even more. Always appreciate your input!
Sincerely,
Brett Blankenship
Wood You Furniture
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Response to Adrianne:
Adrianne,
Thank you for your view. We are still in the process of adjusting the sizes of the pictures. The ones you see that are larger are a test set to see what size works best.
For me the larger size fits the website better. So bear with us over the next couple of weeks and we will get all the sizes corrected and the site tightened up even more. Always appreciate your input!
Sincerely,
Brett Blankenship
Wood You Furniture
15
Tuesday, 12 May 2009 12:05
Sarah
The Furniture is all so lovely! I have shopped here for years and will continue to! Nice job on the website too!
14
Monday, 11 May 2009 16:09
Darla D.
Wood You Furniture is GREAT. I shop at the store on Beach Blvd in Jacksonville, FL. The people who work there are always quick to be helpful.
(comments edited)
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Response to Darla:
Darla,
Thanks for the encouragement! It is always nice to hear positive feed back about a store. Actually that store is the first Wood You store ever, started some 32 years ago.
Regards,
Brett Blankenship
Wood You Furniture
(comments edited)
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Response to Darla:
Darla,
Thanks for the encouragement! It is always nice to hear positive feed back about a store. Actually that store is the first Wood You store ever, started some 32 years ago.
Regards,
Brett Blankenship
Wood You Furniture
13
Thursday, 07 May 2009 23:48
Amy
I have items from your Melbourne store in almost every room in my house, and I really like the layout of new site. However, there seemed to be an issue navigating from one page to the next. In several furniture categories the site would skip pages and go directly to the last item page. Also, it would be great to have prices listed. Maybe listing them based on store location choice would help.
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RESPONSE TO AMY
First off thank you so much for your business and kind words about the layout of the new site. Wood You is really excited about the future of our company and believes that the internet will play a larger and larger roll in that. I have tried to recreate the issue you are speaking of but have been unable to do so. However, I will continue to monitor the site and see if I can recreate that issue, thanks for the heads up!
The question of pricing has always come up as we have grown from site to site and town to town. With stores overseas in Nassau,Bahamas, Trinidad and the Abaco Islands it really puts us at a disadvantage in this area. The way they must price things overseas is totally different than our American based stores. However, it is an issue I am working on but I don't believe I will have a good solution for a while. I know this does not fix your issue but hopefully it helps clarify why we refrain from pricing on the web.
Amy thank you for chiming in on our site. Keep coming back to the blog and touching base with us I enjoy conversing with our customers. Your insight is greatly appreciated!
Regards,
Brett Blankenship
Wood You Furniture
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RESPONSE TO AMY
First off thank you so much for your business and kind words about the layout of the new site. Wood You is really excited about the future of our company and believes that the internet will play a larger and larger roll in that. I have tried to recreate the issue you are speaking of but have been unable to do so. However, I will continue to monitor the site and see if I can recreate that issue, thanks for the heads up!
The question of pricing has always come up as we have grown from site to site and town to town. With stores overseas in Nassau,Bahamas, Trinidad and the Abaco Islands it really puts us at a disadvantage in this area. The way they must price things overseas is totally different than our American based stores. However, it is an issue I am working on but I don't believe I will have a good solution for a while. I know this does not fix your issue but hopefully it helps clarify why we refrain from pricing on the web.
Amy thank you for chiming in on our site. Keep coming back to the blog and touching base with us I enjoy conversing with our customers. Your insight is greatly appreciated!
Regards,
Brett Blankenship
Wood You Furniture
12
Wednesday, 06 May 2009 07:28
David
You web site lack a real contcat number, it seem like your hiding something.
I hope you post this message
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RESPONSE TO DAVID:
David,
Not sure why you would think we would not post your comments, it is a legitimate question. If you have a question or concern go to the store locator page and select the store that is nearest to you. There you will find the local numbers to the store that can give you the focused attention you deserve. Wood You's goal, in our business, is to earn each and everyone of our customers and we feel putting you in touch with your neighborhood store accomplishes that the quickest.
However, our corporate number is (904) 354-0300. Feel free to call and leave me a message and I will get back with you in short order and assist you in any way I can! We appreciate your visit on to Wood You's website and always welcome your comments here. More importantly, thank you for taking the extra time to send in your comments, they are much appreciated as you are.
David have a great week!
Sincerely,
Brett Blankenship
Wood You Furniture
I hope you post this message
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RESPONSE TO DAVID:
David,
Not sure why you would think we would not post your comments, it is a legitimate question. If you have a question or concern go to the store locator page and select the store that is nearest to you. There you will find the local numbers to the store that can give you the focused attention you deserve. Wood You's goal, in our business, is to earn each and everyone of our customers and we feel putting you in touch with your neighborhood store accomplishes that the quickest.
However, our corporate number is (904) 354-0300. Feel free to call and leave me a message and I will get back with you in short order and assist you in any way I can! We appreciate your visit on to Wood You's website and always welcome your comments here. More importantly, thank you for taking the extra time to send in your comments, they are much appreciated as you are.
David have a great week!
Sincerely,
Brett Blankenship
Wood You Furniture
11
Sunday, 03 May 2009 11:08
Denise H. , Melbourne, FL
First off I love my local Wood You store. I found your store just under a year ago. Such a neat place to let my imagination roam and the employees are always willing to help. Almost every room in my house has Wood You Furniture in it.
Secondly, your new website is very user friendly and has a clean wonderful look. My family and I are customers for life!
Secondly, your new website is very user friendly and has a clean wonderful look. My family and I are customers for life!
10
Thursday, 30 April 2009 10:03
Megan D.
I love your new site! But I just wanted to drop a note and say what a great shopping experience that my husband and I had at the store in Orange Park.
Your staff was great to us and worked out a simple issue for us with out thinking twice about it. Thats why I shop with ya'll!
I used to live in Melbourne and was an avid shopper there to . . . I can't get enough of Wood You, thanks!
Your staff was great to us and worked out a simple issue for us with out thinking twice about it. Thats why I shop with ya'll!
I used to live in Melbourne and was an avid shopper there to . . . I can't get enough of Wood You, thanks!
9
Wednesday, 29 April 2009 10:33
Brett B.
Donna,
Thank you for your kind words. We appreciate your business so much. Keep an eye out for the Specials page it will change from time to time.
regards,
Brett B.
Wood You Furniture
Thank you for your kind words. We appreciate your business so much. Keep an eye out for the Specials page it will change from time to time.
regards,
Brett B.
Wood You Furniture
8
Wednesday, 29 April 2009 10:31
Donna
I have been a customer of Wood You for a few years now. I like the new look, it is very easy to navigate.
7
Tuesday, 28 April 2009 17:29
Brett B.
Bill,
The links to some manufacturers available are on select individual stores sites. You can find them by selecting the store closest to you in the store locator menu button.
As for the main Wood You site we have never had a link page. Hope this helps and thank you for touching base with us.
Brett B.
Wood You Furniture
The links to some manufacturers available are on select individual stores sites. You can find them by selecting the store closest to you in the store locator menu button.
As for the main Wood You site we have never had a link page. Hope this helps and thank you for touching base with us.
Brett B.
Wood You Furniture
6
Tuesday, 28 April 2009 14:45
Bill
I like the new site. But there used to be a link to all the different furniture manufacturers that supplied Wood You. I miss that. I liked being able to see all the different products available from each manufacturer. Can you add that back?
5
Tuesday, 28 April 2009 08:58
George
I really like the new website. Makes it a whole lot easier for my wife to shop!
4
Tuesday, 28 April 2009 08:41
Roger
The new look is awesome
3
Tuesday, 28 April 2009 05:56
Roxanne
The new site is really good and makes it very easy to find the piece of furniture you are looking for. Bought my first piece of Wood You Furniture over 10 years ago and have 3 rooms furnished with only Wood You Furniture today. Love the simple clean style.
2
Tuesday, 28 April 2009 03:45
Sydney
Well this my first visit to this site and I find it very clean and refreshing!
1
Monday, 27 April 2009 16:03
Tom
I really like the new look.
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Here at the store we like both the Gel and the Liquid stains. They both have interesting application features.
Rob
Altamonte Springs
Please email me at bbwoodyou@bellsouth.net. I would love to discuss this matter in a more efficient manner than the blog allows.
Sincerely,
Brett Blankenship
Wood You Distributors
Thank you for taking the time to contact us and point out some of our issues on this site. We have recently uploaded many new items and they need to have descriptions and measurements added to them. Unfortunately, I am it so the going can be a bit slower than you or I would like but we will continue working on it.
As for being able to look into the armoires and other items with doors. That will not be something we will be doing on this site. Our original site had that but the time and monies it takes to keep up with that was just too much for us. I apologize for any inconvience this may cause. The idea is for you to be able to get a good general idea of what we carry and then you visit our stores for a bit of a deeper investigation of that piece.
Thank you for pointing out the error message you recieved I will look into it and see what we can do about it. One thing I have learned with this and all sites is that you never are done tweaking them :)
Have a wonderful week!
Sincerely,
Brett Blankenship
Wood You Distributors
Wood You offers a No Fault Finish Guarantee on our finishing products. If you buy our furniture and our finishing kit and some how "mess" up your finishing we will make it right with you.
I know that in my store I've had some customers finish here. If you check out our fan page on facebook (I love wood you furniture) you can see them. If you come into our Altamonte Springs store, we'll show you pictures of my 6 year old finishing and show you some pieces he's completed.
I say all this because finishing is not complicated. It is time consuming, but not difficult. We've shown cubscouts, girlscouts, a church knitting club how to finish with AWESOME results. ANY OF OUR STORES WOULD LOVE TO SHOW YOU AS WELL!!
Rob
Altamonte Springs Florida
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Response to Rob:
Rob,
Well said sir! I do think the poll results are interesting. People still remember the old style of finishing products and also add the "refininshing" of a used item with the finishing of a ready to finish item with todays products. There is a bit of time involved but I have twenty years that shows a customer does not mind the little effort needed if they can be guaranteed the end result. Not to mention the bragging rights when all your friends and family stop by your house; and they realize it was you who finished that irem or room. Thanks for your input!
Sincerely,
Brett Blankenship
Wood You Distributors
I wanted to let you know how help I have received from you and your stores. A posted a question to you on a piece that I could not get from my local store, and you answered my e-mail. I called the Altamonte Springs store and spoke to Rob Lebo and he called many stores in Fl. and called me back to tell me where the piece was and when he could get it to me, it was not in any of the Orlando stores so he gave me the Clearwater store number and I called Patrick Hemming, he didn't have one in stock but a truck would be coming down with one on it in a few weeks. Rob called me again on Tuesday to say the truck was early and Clearwater had on. I called Patrick and he pulled it aside for us. We are so very delighted to have this last piece for our quest/sewing room. All your staff were so very helpful in locating and calling us back. The piece was ready and waiting for us this last Saturday in Clearwater,as promised. All we can say is WOW...Thank you for having all the right people working for you. Wood You is a delightful place to shop and I will bring many more customers to you.Thank you to Rob and Patrick for being true to their word and to you Mr.Blankenship for operating a wonderful business and asking your employees to always do the right thing. " Take care of your customers and they will take care of you"
Sincerely Stephanie G.
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Response to Stephanie:
Ms Stephanie,
I am truly humbled by all the kind words you gave my staff and I. Regardless of the naysayers in the retail world my staff is focused on the end result . . . truly satisfied customers! I can't say I have batted 1,000 but we can say we swing for the fence everytime and it looks like in your case we hit a home run.
You patronage is never taken lightly and we promise to continue to earn your business each and every time you come in. Thanks again for taking the time to share your wonderful experience with myself, my staff and all our blog readers . . . you made my staff's day. If this is not a good reason to work so hard as we do I do not know what is, you are certain to energize our staff and remind them why we do what we do . . . thank you!
**You posted in an older post, I did not think you would mind so I put your response in our newest blog post :)
Sincerely,
Brett Blankenship
Wood You Distributors
I stop by your blog from time to time and when I saw your question I immediately knew what I'd like to hear about. I would like to know a little about the manufacturers you buy from. I often wondered where some of my furniture's wood and craftmanship came from. Just an idea!
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Response to Dawn:
Dawn,
Thank you and your family for your loyalty to us, that is what we work so hard to gain. I think that is a great idea! Are you aware of our manufacturers or were you just looking for general info? Either way that would be neat to spotlight a manufacturer from time to time and let our customers get to know where we get our products from and the care in which they take to offer the highest quality all wood products at great values!
Sincerely,
Brett Blankenship
Wood You Distributors
Next we are very excited about the addition of our Inwood Furniture line to Wood You's family of builders. Inwood allows us to design TRUE CUSTOM furniture specifically to meet our customer's needs. We are looking forward to working with them in serving our customers with the same service and quality REAL wood furniture at the best price in the country which they have come to expect from Wood You.
Bob Druhan
Supervisor
Wood You of Orange Park, Fl
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Bob,
How you doing brother? Thank you for those kind words, the extra work is worth it for our customers and company!
Yes Inwood's custom furniture - "Liberty Line" that is new in your store is beautiful! I can't wait to have it in there for a month or two and really get our regulars getting to know all the many options it offers. All the different trims, door shapes and designs and trims make the options endless! Look forward to selling it, it truly is the total custom option some of our customer's have been asking for!
Anyone in the area needs to take an extra trip to see what is on our floor and look at all the options that are offered, absolutely incredible and still all real wood at the best price in the country!
Sincerely,
Brett Blankenship
Wood You Distributors
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Response to Josie:
Josie,
Great idea for a topic and actually pretty simple to tell if you know what to look for. This will definately be a blog post soon, hang in there :)
Brett Blankenship
Travis,
Take a look at the new poll created and let me know if your crew sees anything else to add, remove or exchange. If you do have suggestions email me bbwoodyou@bellsouth.net and we can clean it up off site instead of tying up blog.
Brett Blankenship
If you are someone who has been into a Wood You location, but chose to make your purchase with another store, what was your deciding factor? Was it price? Was it unavailability of what you wanted? Was it a fear of staining? What was it?
These needs you had, we will work towards providing for you so that you can put more real wood in your home and less particleboard.
Thanks,
Travis Johnston
Wood You Furniture
Columbus, GA
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Response to Travis:
Travis,
Well said! Lets see when this blog post gets created what the responses will be. Another way to approach this is also through one of our polls . . . I have left the original one up for quite sometime but your idea would make a great poll!
Thanks for the input,
Brett Blankenship
Thanks,
Daniel Smith
Wood You Furniture
Opelika, AL
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Mr. Smith,
Welcome to the blog! For those of you in and around the Opelika area this Wood You store is a must see! What a neat experience it is just to visit Daniel's location . . . but be careful it can become addictive :)
I agree, what a great blog post that would be . . . too many times the manufacturers of furniture dictate the style. Let's put it to the people here to let us know what styles and designs they want. Maybe even what area of their house they are having the most difficulty finding the style and function that best suites them personally.
Great idea Daniel! You will see this one soon and be sure when you do that you get involved in the discussion with our customers that come on here.
Sincerely,
Brett Blankenship
I learned from experience that just because something has real wood on it does not mean it is al real wood regardless of what the salesperson says!
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Response to Rob:
Rob,
LOL . . . that is really funny! Thank you for your levity.
Sincerely,
Brett Blankenship
I think this is a fascinating topic. Why customers buy when they buy. What puts you the customer over the top when it comes to making a decision . . . the more we know the better we csn cater to your specific needs!
OK there is one of mine, whats yours?